Refund Policy
Up to 30 days after payment, you can get a full refund if you run into a problem—see how below
Table of Contents
1.Overview
Subscriptions and payments for FindGreatSites are processed by Paddle, our merchant of record. Refunds are handled through Paddle’s systems in line with this policy, applicable law, and Paddle’s policies.
If you experience a problem with the service, you have the right to request a full refund of the affected payment within 30 calendar days of that payment’s date.
You can initiate or follow up on a refund request from your account by using the Manage your subscription page, which includes access to payment history and the Paddle customer portal.
Granting a refund ends your entitlement to paid features: all benefits tied to that payment are withdrawn once the refund is processed (see section 3).
2.How to request a refund
Refunds are possible via the Manage your subscription page. Sign in, open that page, then use the Payment management section and click Access Paddle portal to view your transactions, invoices, and payment details. From the Paddle portal you can submit or track refund requests according to what Paddle offers for your purchase.
Manage your subscription3.Thirty-day guarantee and eligibility
30-day full refund if there is a problem
If something goes wrong or the service does not work as reasonably expected, you may request a full refund of the payment in question. You must contact us or start the refund through Paddle (see section 2) within 30 calendar days from the date of that payment. We will process qualifying requests as a complete refund of the amount paid for that charge, subject to verification (e.g. your account and transaction match).
If a refund is granted: all benefits associated with that subscription (premium access, features, and any related perks) will be removed from your account, when the refund is completed or as soon as technically possible afterward.
After this 30-day period, or for requests that are not linked to a problem with the service, any refund remains subject to applicable consumer law in your country, Paddle’s rules, and our assessment of the situation.
If you are unsure, use the Paddle portal from Manage your subscription first. You can also reach us via Contact with a short description of the problem, your account email, and transaction details.
4.Contact
For questions about this policy or help locating your payment in Paddle, contact us at [email protected] or through our contact form.
Last update of this refund policy: 21/03/2025